FAQ
less than a minute
Introduction
Welcome to the FAQ page, which serves as a central point to quickly find answers to frequently asked questions.
Category Overview
The FAQ page offers nine topic categories to choose from, allowing you to quickly find relevant answers. The following categories cover the main areas:
- Ordering Process and Access Data
- Product Dashboard
- Support and Ticket System
- My Account and Settings
- Password and Login
- User Management and Contact Persons
- Permissions and Visibility
- Functions in Other Portals
- Product Documentation
After selecting a category, the relevant questions for that area are displayed in a clear accordion layout. Clicking on a question expands the corresponding answer to provide the requested information. This functionality works the same way in all categories. The accordion is only displayed after a category has been selected to maintain the page’s clarity.
Contact Option
At the bottom of the page, there is a grey section titled “Still have questions?”. Here, a contact button allows you to reach our support team directly if your query is not answered in the FAQ.
