My Account
Information about your account settings in CloudHub
2 minute read
Where to find it?
My account is available in CloudHub under “My account”. This can be accessed by clicking on your email address in the top right-hand corner of the top bar and then selecting the “My account” menu item.
Overview
Account Details
Displays information about the currently logged-in user, including their name and associated company.
Company Address
Shows the company name and the registered business address.
Contact Information
- My Extension: Personal phone number of the logged-in user.
- Company: Contact numbers used for contract- and invoice-related communication.
CloudHub Administrator
- Email Address: Email address of the assigned CloudHub administrator.
- To request a change of administrator, please open a support ticket under the category Products / Services and Invoices.
Banking Information
- Account Holder: Name of the registered account holder.
- IBAN: Customer’s stored IBAN.
- BIC: Bank Identifier Code of the provided bank account.
- Bank Name: Name of the customer’s bank.
- VAT Identification Number: Customer’s registered VAT ID.
- Preferred Payment Method: Either invoicing or SEPA direct debit. The SEPA option is no longer available for new customers but may still apply to some existing ones.
Email Address(es) for Invoices and Payment Reminders
A valid email address must be provided here to receive digital copies of invoices.
Invoice Language
Defines whether invoices are sent in German or English, depending on customer preference.